Estate agents ‘Mapp’ out perfect sale

When Sheila needed to sell property in Mapperley she couldn’t top the service provided by Nottingham Estate Agency.

Sheila and relatives made the tough and emotional decision to sell her mother’s home in the Nottingham suburb after she had begun living in a care home and turned to us for help.

As she is based some 50 miles from Mapperley it was important for Sheila to be dealing with people she trusted.

And, as she describes, she was guided through what had initially been a heart-breaking decision with expertise and empathy - with the ultimate aim, as power of attorney, of selling the property achieved slickly and the vendor’s wishes kept front and centre throughout. 

"Living about 50 miles away added to the situation. However, Helena Brett, from Nottingham Estate Agency’s Mapperley branch, arrived and was instantly inspiring - punctual, professionally attired, comforting with a friendly smile and demeanour, empathic, enthusiastic, well researched and with clear presentation of relevant housing market information which facilitated prompt evaluation of value and sales strategies for the property.

“Helena was instantly able to build rapport and make an awful situation start to feel a lot more comfortable. She was head and shoulders above the competition in terms of professionalism and customer relations.

“She, and colleagues at the estate agency, went onto further impress and give confidence in speed and quality. Helena’s sincere enthusiasm continued with optimum photographs of the property itself, going that extra mile by ensuring a sunny day and the trouble taken to gain delightful images of views out to the rear. The brochure was very pleasing in content and well scripted with thoughtful wording. The property was promptly on Rightmove, a sale board up and effectively positioned.

“As I had specially requested, Helena personally organised and conducted the open day she had recommended and within about ten days of going to market Helena had a buyer. Her strategy had instantly worked and very well - at the open day Helena secured an offer over asking price and from a buyer able to immediately proceed. She set all wheels in motion to then progress the sale.

“Whilst from that point I was very sorry to lose the cheering contact and confidence I had in Helena, the sales progression stages were then efficiently managed by other members of the team with effective communication and reassurance along the way, not least by sales progressor Lucy Attfield. Completion was achieved even earlier than the very optimistic target requested.

“It was also very helpful having the conveyancing referral from The Nottingham - the solicitor I was allocated was on the ball from day one. She was clearly very knowledgeable and competent as well as being another good and reliable communicator.

“From the property going on the market it sold subject to contracts in eight days and completed in just ten weeks. Compliments go to Nottingham Estate Agency, its people and its processes.”

Estate agent Helena Brett (left) and sales progressor Lucy Attfield showed great teamwork in securing Sheila a sale.

Helena-Lucy


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